Privacy Policy — Trusted Cleaning Experts

1. Information We Collect

[PLACEHOLDER] When you submit a quote request, contact form, or otherwise communicate with Trusted Cleaning Experts, we may collect your name, business name, email address, phone number, mailing or service address, and any details you provide about your facility or cleaning needs. We may also collect technical information automatically when you visit our site, such as your IP address, browser type, device identifiers, pages viewed, and referring URLs.

2. How We Use Your Information

[PLACEHOLDER] We use the information we collect to:

• Respond to quote requests and inquiries.
• Schedule and deliver cleaning services you have requested.
• Send service-related communications, including appointment confirmations, quotes, follow-ups, and review requests.
• Process payments and maintain service records.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging Consent

By submitting our contact form and checking the consent box, you agree to receive text messages from Trusted Cleaning Experts at the phone number provided, including appointment confirmations, service quotes, missed-call follow-ups, and post-service review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

4. Information Sharing

[PLACEHOLDER] We do not sell your personal information. We may share information with service providers who help us operate our business (such as hosting, email, SMS, payment processing, and CRM platforms), under contracts that require them to safeguard your data. We may also disclose information when required by law or to protect our rights, property, or safety, or that of our customers.

5. Data Security

[PLACEHOLDER] We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. Your Rights

[PLACEHOLDER] You may request access to, correction of, or deletion of the personal information we hold about you. You may opt out of marketing communications at any time, including SMS by replying STOP. Florida and applicable state laws may provide additional rights, which we will honor to the extent required.

7. Contact Us

Questions about this Privacy Policy? Contact Daniel Alvarez at (407) 461-6039 or dalvarez@sotsvc.com.